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Compliance Matrix

This tool will help you calculate the compliance rating if your website based on the answers you provide below.

The system is points-based and is used to assess and score your website for ranking. It evaluates the following aspects of your website:

Select your application type

Please Note: The Application needs improvement on the parameters that are left marked as red/cross.

Trust and Credibility

Has the domains ‘gov.in’ or ‘nic.in’ domains, been used?

Is the Indian State Emblem included prominently on the homepages of websites/splashscreen of mobile?

Is the website ownership information displayed on the homepage and crucial pages? (Preferably in the footer area)

Is the Secure Socket Layer (SSL) used?

Is the HTTPS protocol (e.g., https://xyz.gov.in) implemented?

Is the content regularly updated?

Is the use of advertisements, especially pop-ups been Minimized?

Are the branding elements (e.g., logos, colors, fonts) across all pages consistent?(2)

Is the content published at the application thoroughly been proofread and reviewed?

Home Page

Is the header constant throughout the application?(header)

Are the most important tasks(e.g. login, sign up, important services etc.) or actions clearly highlighted?

Is the cluttering/crowding(text, buttons, images, icons etc.) avoided?

Is there a search box included?

Are the service/product categories/ important features prominently displayed?

Is the Home page easy to navigate?

Links/Call To Action(CTA) given are self explanatory

Users are informed about newly added features/services/products

Is the content published at the application thoroughly been proofread and reviewed?

Is there a clear difference between navigational elements and promotional content?

Is the important information/features/ products/services and primary navigational elements placed on top as per the priority sequence?

Is the URL for the homepage memorable and user-friendly?

Navigations and IA

Are the navigation options arranged in a logical/priority-based or task-oriented order?

Are the navigation tabs positioned at the top of the page?

Is the option to access the sitemap provided throughout the application?

Are the category labels precisely used?

Is consistency in appearance of link (color, font style etc.) maintained?

Is the language used in navigation items and links clear & easy to understand?

Are there sorting and filtering options provided?(In case of catalogue/listing/ table pages only)

Does the clickable elements exhibit noticeable changes on hover(cursor movement over the targeted element)?

Are the exit options on each page easily identifiable?

Is the back button of the browser active?

Is there consistency maintained in the placement of instructions, prompts, and messages?

Is the navigation pattern according to user needs?

Are the navigation choices sorted by importance?

Are the important navigation options placed in such a way that makes them easily noticeable by the user? (preferably in the top bar)

Is the registration information asked minimal and includes required fields only?

Are the number of clicks to perform an action minimum?(The user should be able to perform any action with minimum no. of clicks possible)

Can the users compare items easily when necessary for their tasks?

Task Orientation

Are all the necessary steps for any action clearly presented?

Is the privacy policy section easily accessible to the user?

Can users easily explore different options before committing to actions?

Can first-time users perform common tasks without assistance?

Do the users remember how to carry out important tasks when they return to the website again?

Are the important "call to actions" displayed prominently to users?

Can the users resume transactions from where they lef off if they quit in the middle and return later?

Are there options to sort and filter information on pages? (In case of catalogue/listing/table pages only)

Forms

Are all the necessary steps for any action clearly presented? Does the forms have clear labels to explain the type of information to be entered?

Are the input fields in forms appropriately sized to accommodate the response?

Do the forms have a clear differentiation between mandatory and optional fields?

Do the login and registration processes have the same form.

Are the questions in forms grouped in a logical manner, grouping similar questions under the same heading?

Do the forms provide hints, examples, or model answers for users to understand better?

Are the forms with question-based labels have clear and simple language?

Is it easy for users to correct errors in the form fields?

Content Quality

Are the style standards like consistent capitalization maintained throughout the content?

Are the abbreviations, initialisms, or acronyms spelled out and immediately followed by the abbreviation in the first instance of their appearance in the text?

Are bulleted and numbered lists utilized instead of narrative long text wherever nescessary and possible?

is there a brief introduction or phrase before the list that indicates the relationship between the items in lists?

Are the most important items listed first followed by items of lesser priority?

Is the content broken into short paragraphs with clear headings & subheadings instead of long continuous texts?

Are the descriptive and predictive titles used for links?

Are the headings clear, concise, and non-ambiguous being used?

Are the numbered lists beginning with the number "1" instead of "0"?

Page Layout & Visual Design

Does the layout direct the user's attention towards the next course action?

Are the clickable items easily recognizable as interactive elements?

Do the buttons and controls have labels or designs that clearly indicate their intended function?

Are the hypertext links easily distinguishable as compared to regular text?

Are the fonts used consistent throughout?

Are the icons and graphics used standard, intuitive, recognizable, and commonly understood?

Is the consistency maintained in the layout(similar grid pattern) across all pages?

Are the fonts chosen legible and easy to read?

Is bold text used to emphasize important topic categories?

Search Usability

Does the search function on the homepage search the entire website & mobile application by default?

Does the search results page display the user's search query and provide a way to edit and resubmit the search?

Are the search results clear, useful, and display the most relevant results at the top of the list?

Is there total number of search results displayed on the results page?

If a search query returns no results, is there a suggestions or option provided to help users refine their search?

Are the users provided with templates, examples, or hints on how to use the search engine effectively?

Is the search box of sufficient length to accommodate typical query lengths?

Is there a clear labelling for the search box and its controls(run search, cancel search etc.)?

Is there a "more like this" or similarity search feature available?

Help, Feedback & error tolerance

Are there step-by-step instructions provided in the FAQ or online help section to assist users in performing important tasks?

Are the help resources easily accessible and relevant to the user's needs?

Is there a customized 404 page for when an error 404 occurs, with link to the "Home" page?

Is there a confirmation prompt before carrying out any user driven action?

Are there clear instructions included in error messages to guide users on what steps to take next to rectify the error?

Is there instant feedback provided on user input or actions?(real time validation)

Are tooltips being used to provide additional helpful information apart from the labels and notes?

Is there at least 2 pixels line spacing between clickable items?

Are there any help desk/assistance available to address query/concerns raised by the users?

Is there a help and support option available in the application for users?

Users can locate the help and support options available in the application easily

Are there clear indications about the occurrence and location of errors in long forms?

User’s Orientation

Is the content written in a way that is easily understood by people from diverse backgrounds.

Are there details of the department's officers and personnel included on the "About Us" page?

Are the users able to provide feedback online?

Language

Are all essential entry points and navigational elements written in clear and appropriate language, avoiding ambiguity?

Is a Unicode character set used on web pages to support multiple languages?

Are all pages available in multiple languages updated concurrently?

Typography

Does the application use default standard fonts that are easily readable?

Is the chosen fonts suitable for both print and electronic formats?

Personalization

Do the users have an option to generate or upload their avatar/profile picture?

Are the users allowed to personalize their visual representation within the application?

Is the avatar/profile picture prominently displayed throughout the user interface?

Are the users allowed to select their preferred language?

Is there a language settings feature that enables users to switch between languages seamlessly?

Do all user-facing content, properly translated and localized for each chosen language?

Is the system remembering and maintaining the user's selected sorting preferences for future visits or sessions?

Can users customize various aspects such as theme, font size, color schemes, and display preferences?

Scrolling behaviour

Are the visual cues such as arrows or animations used to indicate that more content is available below the current view?

Are the user's question of why they are on the page and what they can expect to find addressed?

Are the interactive elements, such as animations or hover effects implemented?

Is there a sticky menu that remains visible at all times in the header?

User engagement while page loading

Are skeleton screens(layout lookalike loading screens) implemented during loading?

Are the visual hints or loading animations used to indicate active loading

Are the users aware at all times that the system is working, and their action is being processed?(is there any loading being shown to the user)

Are the analytics and performance tracking tools implemented?

Call to action buttons

Is the CTA noticeable and catches the user's attention within a few seconds?

Is there an appropriate size used for the button, making it neither too small nor too large?

Are there a bold or vibrant colors used for the CTA so that it has a good contrast as compared to the background?

Responsive

Is the design responsive for Mobile Screens and tablet size

Clickable becomes tappable

Do the clickable and interactive components like links, buttons, and menus have an appropriate clickable size making it neither too small nor too large?

Trust and Credibility

Has the domains ‘gov.in’ or ‘nic.in’ domains, been used?

Is the Indian State Emblem included prominently on the homepages of websites/splashscreen of mobile?

Is the website ownership information displayed on the homepage and crucial pages? (Preferably in the footer area)

Is the Secure Socket Layer (SSL) used?

Is the HTTPS protocol (e.g., https://xyz.gov.in) implemented?

Is the content regularly updated?

Is the use of advertisements, especially pop-ups been Minimized?

Are the branding elements (e.g., logos, colors, fonts) across all pages consistent?(2)

Is the content published at the application thoroughly been proofread and reviewed?

Home Page

Is the header constant throughout the application?(header)

Are the most important tasks(e.g. login, sign up, important services etc.) or actions clearly highlighted?

Is the cluttering/crowding(text, buttons, images, icons etc.) avoided?

Is there a search box included?

Are the service/product categories/ important features prominently displayed?

Is the Home page easy to navigate?

Links/Call To Action(CTA) given are self explanatory

Users are informed about newly added features/services/products

Is the content published at the application thoroughly been proofread and reviewed?

Is there a clear dierence between navigational elements and promotional content?

Is the important information/features/ products/services and primary navigational elements placed on top as per the priority sequence?

Is the URL for the homepage memorable and user-friendly?

Navigations and IA

Are the navigation options arranged in a logical/priority-based or task-oriented order?

Are the navigation tabs positioned at the top of the page?

Is the option to access the sitemap provided throughout the application?

Are the category labels precisely used?

Is consistency in appearance of link (color, font style etc.) maintained?

Is the language used in navigation items and links clear & easy to understand?

Are there sorting and filtering options provided?(In case of catalogue/listing/ table pages only)

Does the clickable elements exhibit noticeable changes on hover(cursor movement over the targeted element)?

Are the exit options on each page easily identifiable?

Is the back button of the browser active?

Is there consistency maintained in the placement of instructions, prompts, and messages?

Is the navigation pattern according to user needs?

Are the navigation choices sorted by importance?

Are the important navigation options placed in such a way that makes them easily noticeable by the user? (preferably in the top bar)

Is the registration information asked minimal and includes required fields only?

Are the number of clicks to perform an action minimum?(The user should be able to perform any action with minimum no. of clicks possible)

Can the users compare items easily when necessary for their tasks?

Task Orientation

Are all the necessary steps for any action clearly presented?

Is the privacy policy section easily accessible to the user?

Can users easily explore different options before committing to actions?

Can first-time users perform common tasks without assistance?

Do the users remember how to carry out important tasks when they return to the website again?

Are the important "call to actions" displayed prominently to users?

Can the users resume transactions from where they lef off if they quit in the middle and return later?

Are there options to sort and filter information on pages? (In case of catalogue/listing/table pages only)

Forms

Are all the necessary steps for any action clearly presented? Does the forms have clear labels to explain the type of information to be entered?

Are the input fields in forms appropriately sized to accommodate the response?

Do the forms have a clear differentiation between mandatory and optional fields?

Do the login and registration processes have the same form.

Are the questions in forms grouped in a logical manner, grouping similar questions under the same heading?

Do the forms provide hints, examples, or model answers for users to understand better?

Are the forms with question-based labels have clear and simple language?

Is it easy for users to correct errors in the form fields?

Content Quality

Are the style standards like consistent capitalization maintained throughout the content?

Are the abbreviations, initialisms, or acronyms spelled out and immediately followed by the abbreviation in the first instance of their appearance in the text?

Are bulleted and numbered lists utilized instead of narrative long text wherever nescessary and possible?

is there a brief introduction or phrase before the list that indicates the relationship between the items in lists?

Are the most important items listed first followed by items of lesser priority?

Is the content broken into short paragraphs with clear headings & subheadings instead of long continuous texts?

Are the descriptive and predictive titles used for links?

Are the headings clear, concise, and non-ambiguous being used?

Are the numbered lists beginning with the number "1" instead of "0"?

Page Layout & Visual Design

Does the layout direct the user's attention towards the next course action?

Are the clickable items easily recognizable as interactive elements?

Do the buttons and controls have labels or designs that clearly indicate their intended function?

Are the hypertext links easily distinguishable as compared to regular text?

Are the fonts used consistent throughout?

Are the icons and graphics used standard, intuitive, recognizable, and commonly understood?

Is the consistency maintained in the layout(similar grid pattern) across all pages?

Are the fonts chosen legible and easy to read?

Is bold text used to emphasize important topic categories?

Search Usability

Does the search function on the homepage search the entire website & mobile application by default?

Does the search results page display the user's search query and provide a way to edit and resubmit the search?

Are the search results clear, useful, and display the most relevant results at the top of the list?

Is there total number of search results displayed on the results page?

If a search query returns no results, is there a suggestions or option provided to help users refine their search?

Are the users provided with templates, examples, or hints on how to use the search engine effectively?

Is the search box of sufficient length to accommodate typical query lengths?

Is there a clear labelling for the search box and its controls(run search, cancel search etc.)?

Is there a "more like this" or similarity search feature available?

Help, Feedback & error tolerance

Are there step-by-step instructions provided in the FAQ or online help section to assist users in performing important tasks?

Are the help resources easily accessible and relevant to the user's needs?

Is there a customized 404 page for when an error 404 occurs, with link to the "Home" page?

Is there a confirmation prompt before carrying out any user driven action?

Are there clear instructions included in error messages to guide users on what steps to take next to rectify the error?

Is there instant feedback provided on user input or actions?(real time validation)

Are tooltips being used to provide additional helpful information apart from the labels and notes?

Is there at least 2 pixels line spacing between clickable items?

Are there any help desk/assistance available to address query/concerns raised by the users?

Is there a help and support option available in the application for users?

Users can locate the help and support options available in the application easily

Are there clear indications about the occurrence and location of errors in long forms?

User’s Orientation

Is the content written in a way that is easily understood by people from diverse backgrounds.

Are there details of the department's officers and personnel included on the "About Us" page?

Are the users able to provide feedback online?

Language

Are all essential entry points and navigational elements written in clear and appropriate language, avoiding ambiguity?

Is a Unicode character set used on web pages to support multiple languages?

Are all pages available in multiple languages updated concurrently?

Typography

Does the application use default standard fonts that are easily readable?

Is the chosen fonts suitable for both print and electronic formats?

Personalization

Do the users have an option to generate or upload their avatar/profile picture?

Are the users allowed to personalize their visual representation within the application?

Is the avatar/profile picture prominently displayed throughout the user interface?

Are the users allowed to select their preferred language?

Is there a language settings feature that enables users to switch between languages seamlessly?

Do all user-facing content, properly translated and localized for each chosen language?

Do users have control over the types of notifications they receive and their delivery preferences?

Do the notification settings allow users to choose the frequency, format, and channels through which they receive updates?

Is the system remembering and maintaining the user's selected sorting preferences for future visits or sessions?

Can users customize various aspects such as theme, font size, color schemes, and display preferences?

Are the users able to save and sync their preferences across different devices or platforms?

Scrolling behaviour

Are the visual cues such as arrows or animations used to indicate that more content is available below the current view?

Are the user's question of why they are on the page and what they can expect to find addressed?

Are the interactive elements, such as animations or hover effects implemented?

Is there a sticky menu that remains visible at all times in the header?

User engagement while page loading

Are skeleton screens(layout lookalike loading screens) implemented during loading?

Are the visual hints or loading animations used to indicate active loading

Are the users aware at all times that the system is working, and their action is being processed?(is there any loading being shown to the user)

Are the analytics and performance tracking tools implemented?

Call to action buttons

Is the CTA noticeable and catches the user's attention within a few seconds?

Is there an appropriate size used for the button, making it neither too small nor too large?

Are there a bold or vibrant colors used for the CTA so that it has a good contrast as compared to the background?

Responsive

Is the design responsive for Mobile Screens and tablet size

Clickable becomes tappable

Do the clickable and interactive components like links, buttons, and menus have an appropriate clickable size making it neither too small nor too large?

Trust and Credibility

Is the Indian State Emblem included prominently on the homepages of websites/splashscreen of mobile?

Is the website ownership information displayed on the homepage and crucial pages? (Preferably in the footer area)

Is the content regularly updated?

Is the use of advertisements, especially pop-ups been Minimized?

Are the branding elements (e.g., logos, colors, fonts) across all pages consistent?(2)

Is the content published at the application thoroughly been proofread and reviewed?

Home Page

Are the most important tasks(e.g. login, sign up, important services etc.) or actions clearly highlighted?

Is the cluttering/crowding(text, buttons, images, icons etc.) avoided?

Is there a search box included?

Are the service/product categories/ important features prominently displayed?

Is the Home page easy to navigate?

Links/Call To Action(CTA) given are self explanatory

Users are informed about newly added features/services/products

Is the content published at the application thoroughly been proofread and reviewed?

Is there a clear difference between navigational elements and promotional content?

Is the important information/features/ products/services and primary navigational elements placed on top as per the priority sequence?

Is the URL for the homepage memorable and user-friendly?

Navigations and IA

Are the navigation options arranged in a logical/priority-based or task-oriented order?

Are the navigation tabs positioned at the top of the page?

Are the category labels precisely used?

Is consistency in appearance of link (color, font style etc.) maintained?

Is the language used in navigation items and links clear & easy to understand?

Are there sorting and filtering options provided?(In case of catalogue/listing/ table pages only)

Are the exit options on each page easily identifiable?

Is there consistency maintained in the placement of instructions, prompts, and messages?

Is the navigation pattern according to user needs?

Are the navigation choices sorted by importance?

Are the important navigation options placed in such a way that makes them easily noticeable by the user? (preferably in the top bar)

Is the registration information asked minimal and includes required fields only?

Are the number of clicks to perform an action minimum?(The user should be able to perform any action with minimum no. of clicks possible)

Can the users compare items easily when necessary for their tasks?

Task Orientation

Are all the necessary steps for any action clearly presented?

Is the privacy policy section easily accessible to the user?

Can users easily explore different options before committing to actions?

Can first-time users perform common tasks without assistance?

Do the users remember how to carry out important tasks when they return to the website again?

Are the important "call to actions" displayed prominently to users?

Can the users resume transactions from where they lef off if they quit in the middle and return later?

Are there options to sort and filter information on pages? (In case of catalogue/listing/table pages only)

Forms

Are all the necessary steps for any action clearly presented? Does the forms have clear labels to explain the type of information to be entered?

Are the input fields in forms appropriately sized to accommodate the response?

Do the forms have a clear differentiation between mandatory and optional fields?

Do the login and registration processes have the same form.

Are the questions in forms grouped in a logical manner, grouping similar questions under the same heading?

Do the forms provide hints, examples, or model answers for users to understand better?

Are the forms with question-based labels have clear and simple language?

Is it easy for users to correct errors in the form fields?

Content Quality

Are the style standards like consistent capitalization maintained throughout the content?

Are the abbreviations, initialisms, or acronyms spelled out and immediately followed by the abbreviation in the first instance of their appearance in the text?

Are bulleted and numbered lists utilized instead of narrative long text wherever nescessary and possible?

is there a brief introduction or phrase before the list that indicates the relationship between the items in lists?

Are the most important items listed first followed by items of lesser priority?

Is the content broken into short paragraphs with clear headings & subheadings instead of long continuous texts?

Are the descriptive and predictive titles used for links?

Are the headings clear, concise, and non-ambiguous being used?

Are the numbered lists beginning with the number "1" instead of "0"?

Page Layout & Visual Design

Does the layout direct the user's attention towards the next course action?

Are the clickable items easily recognizable as interactive elements?

Do the buttons and controls have labels or designs that clearly indicate their intended function?

Are the hypertext links easily distinguishable as compared to regular text?

Are the fonts used consistent throughout?

Are the icons and graphics used standard, intuitive, recognizable, and commonly understood?

Is the consistency maintained in the layout(similar grid pattern) across all pages?

Are the fonts chosen legible and easy to read?

Is bold text used to emphasize important topic categories?

Search Usability

Does the search function on the homepage search the entire website & mobile application by default?

Does the search results page display the user's search query and provide a way to edit and resubmit the search?

Are the search results clear, useful, and display the most relevant results at the top of the list?

Is there total number of search results displayed on the results page?

If a search query returns no results, is there a suggestions or option provided to help users refine their search?

Are the users provided with templates, examples, or hints on how to use the search engine effectively?

Is the search box of sufficient length to accommodate typical query lengths?

Is there a clear labelling for the search box and its controls(run search, cancel search etc.)?

Is there a "more like this" or similarity search feature available?

Help, Feedback & error tolerance

Are there step-by-step instructions provided in the FAQ or online help section to assist users in performing important tasks?

Are the help resources easily accessible and relevant to the user's needs?

Is there a customized 404 page for when an error 404 occurs, with link to the "Home" page?

Is there a confirmation prompt before carrying out any user driven action?

Are there clear instructions included in error messages to guide users on what steps to take next to rectify the error?

Is there instant feedback provided on user input or actions?(real time validation)

Are tooltips being used to provide additional helpful information apart from the labels and notes?

Is there at least 2 pixels line spacing between clickable items?

Are there any help desk/assistance available to address query/concerns raised by the users?

Is there a help and support option available in the application for users?

Users can locate the help and support options available in the application easily

Are there clear indications about the occurrence and location of errors in long forms?

User’s Orientation

Is the content written in a way that is easily understood by people from diverse backgrounds.

Are there details of the department's officers and personnel included on the "About Us" page?

Are the users able to provide feedback online?

Language

Are all essential entry points and navigational elements written in clear and appropriate language, avoiding ambiguity?

Is a Unicode character set used on web pages to support multiple languages?

Are all pages available in multiple languages updated concurrently?

Typography

Does the application use default standard fonts that are easily readable?

Is the chosen fonts suitable for both print and electronic formats?

Personalization

Do the users have an option to generate or upload their avatar/profile picture?

Are the users allowed to personalize their visual representation within the application?

Is the avatar/profile picture prominently displayed throughout the user interface?

Are the users allowed to select their preferred language?

Is there a language settings feature that enables users to switch between languages seamlessly?

Do all user-facing content, properly translated and localized for each chosen language?

Do users have control over the types of notifications they receive and their delivery preferences?

Do the notification settings allow users to choose the frequency, format, and channels through which they receive updates?

Is the system remembering and maintaining the user's selected sorting preferences for future visits or sessions?

Can users customize various aspects such as theme, font size, color schemes, and display preferences?

Are the users able to save and sync their preferences across different devices or platforms?

Scrolling behaviour

Are the visual cues such as arrows or animations used to indicate that more content is available below the current view?

Are the user's question of why they are on the page and what they can expect to find addressed?

Is there a sticky menu that remains visible at all times in the header?

User engagement while page loading

Are skeleton screens(layout lookalike loading screens) implemented during loading?

Are the visual hints or loading animations used to indicate active loading

Are the users aware at all times that the system is working, and their action is being processed?(is there any loading being shown to the user)

Are the analytics and performance tracking tools implemented?

Call to action buttons

Is the CTA noticeable and catches the user's attention within a few seconds?

Is there an appropriate size used for the button, making it neither too small nor too large?

Are there a bold or vibrant colors used for the CTA so that it has a good contrast as compared to the background?

Clickable becomes tappable

Do the clickable and interactive components like links, buttons, and menus have an appropriate clickable size making it neither too small nor too large?

Mobile devices lack a hover state, are there any visual hints given that indicate interactivity with a link, button or any other such component?

Accessibility options

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