Compliance Matrix Form

The system is points-based and is used to assess and score your website for ranking. It evaluates the following aspects of your website:

Select your application type Static Website App

Please Note: The Application needs improvement on the parameters that are left marked as red/cross.

Website URL

Email ID

Trust & Credibility

Walkthrough Screens

Home Page

Side/Profile/Avatar Menu

Page Layout and Visual Design

Exploration Without Login

Login and Signup using National Single Sign-On

Search

Personalisation

Task Orientation

Navigation and Information Architecture

Lists, Filters, and Sorting

Forms and Data Entry Checklist

Banners & Graphics Checklist

Writing and Content Quality Checklist

Macro & Micro Interactions and Animations

Help, Feedback, and Error Tolerance Checklist

Government Service Integration Checklist

Offline Functionality Checklist

Data Visualizations and Infographics Checklist

Performance Optimization

Analytics

Hosting and Certification
Your app is hosted on the Government App Store (GOV.IN App Store), Google Play Store, and Apple App Store.	Yes No N/A
Your app follows defined security guidelines and has obtained necessary certifications.	Yes No N/A
Ownership Information
The ownership information, including state emblems and labels, is displayed on the splash screen.	Yes No N/A
Privacy and Terms
The “Privacy Policy” and “Terms and Conditions” are available to users before they land on the homepage.	Yes No N/A
The “Privacy Policy” and “Terms and Conditions” are accessible from the side/profile menu.	Yes No N/A
National Emblem
The National Emblem of India is displayed on the homepage of your government app.	Yes No N/A
User Login
If your app requires user login, it is done using “MeriPehchaan.”	Yes No N/A
User Consent
Your app does not store any user data without explicit consent from the user.	Yes No N/A
About Us Section
The “About Us” option in the side/profile menu includes:	Yes No N/A
Last Updated	Yes No N/A
Build Number	Yes No N/A
Owner Information	Yes No N/A
Contact Details	Yes No N/A
Terms and Conditions	Yes No N/A
Privacy Policy	Yes No N/A
FAQs	Yes No N/A
User Grievances
Your app has clear mechanisms for users to file grievances, track applications, and receive satisfactory resolutions.	Yes No N/A
User Feedback
Your app allows users to leave reviews and ratings within the app.	Yes No N/A
Consistent Branding
Your app maintains consistent branding across all pages of the mobile application.	Yes No N/A
Data Security
Your app implements robust data security measures as defined in the Government Security Guidelines.	Yes No N/A
Your app clearly defines data handling and privacy practices.	Yes No N/A
Your app keeps users well-informed and always obtains consent regarding data collection and safety mechanisms.	Yes No N/A
External Links
Your app avoids links to external pages to maintain trust and user security.	Yes No N/A
If an external link is necessary, your app clearly informs users that they will be redirected to another site.	Yes No N/A

Purpose and Clarity
The major functions of the app are explained in a simple and easy-to-understand manner.	Yes No N/A
The information on each screen is concise and focused to avoid information overload.	Yes No N/A
Visual Appeal
Engaging and visually appealing graphics or animations are used to illustrate app features.	Yes No N/A
A consistent visual style is maintained that aligns with the overall design and branding of the app.	Yes No N/A
User Guidance
The app’s features are introduced step-by-step, guiding users through essential functionalities one at a time.	Yes No N/A
Key features that provide the most value to users are highlighted.	Yes No N/A
Interactivity
Interactive elements, such as swipes, taps, or animations, are included to keep users engaged and enhance understanding.	Yes No N/A
Clear progress indicators (e.g., dots or numbers) are provided to show users their position in the walkthrough and how many steps remain.	Yes No N/A
Accessibility
Text is readable with appropriate font size, color contrast, and legible fonts.	Yes No N/A
Voiceover support is included for visually impaired users to ensure accessibility.	Yes No N/A
Skippable Option
A skip button is offered to allow users to bypass the walkthrough if they prefer to explore the app on their own (Reactance).	Yes No N/A
Length and Timing
The walkthrough is kept short and to the point, ideally under 4 screens, to maintain user interest.	Yes No N/A
The walkthrough is presented at the first launch of the app, with an option to view it later.	Yes No N/A
Consistent Messaging
The messaging on the walkthrough screens is consistent with the app’s tone and style, reinforcing the brand’s voice.	Yes No N/A
A motivational and friendly tone is used to encourage users and make them feel confident about using the app.	Yes No N/A
Localization
The walkthrough screens are localized to support multiple languages and cultural contexts, ensuring all users have an equally good onboarding experience.	Yes No N/A

Distinctiveness and Branding
The homepage is designed to stand out from all other pages in the mobile application, ensuring it captures user attention and sets the tone for the app.	Yes No N/A
The “National Emblem” and “App Logo” are prominently placed in the top left corner of the homepage for immediate brand recognition.	Yes No N/A
Navigation and Accessibility
The Hamburger/Profile/Side Menu icon is positioned in the top right corner of the homepage for easy access to additional features and settings.	Yes No N/A
The items on the homepage are clearly focused on the most important tasks for the users, guiding them towards key actions and features.	Yes No N/A
Highlighting Key Tasks
The most important tasks are highlighted on the homepage so that users have a clear starting point, making it easy to navigate and engage with essential functions.	Yes No N/A
Gateway to Microservices
Gateways to all microservices are included on the homepage, providing users with quick access to the various functionalities offered by the app.	Yes No N/A
Categories and Information
All major categories and relevant information are listed on the homepage, allowing users to easily find and explore different sections of the app.	Yes No N/A
Action-Focused Design
The homepage is designed to be action-focused, enabling users to quickly retrieve information or perform actions they desire with minimal effort.	Yes No N/A
Search Functionality
A search box is included on the homepage for large mobile applications to help users easily find the content they are looking for.	Yes No N/A
User Guidance
Tours and walkthroughs are provided on the homepage for apps with complex functionalities, helping users understand and navigate the app effectively.	Yes No N/A
Scannability and Organization
The homepage is easily scannable with proper section labels, allowing users to quickly locate and access different parts of the app.	Yes No N/A

Accessibility and Visibility
The side/profile/avatar menu is easily accessible and placed in the top-right corner of the app interface.	Yes No N/A
A universally recognized icon, such as a hamburger menu, user initials, or an avatar/profile picture, indicates the menu's presence.	Yes No N/A
User-Centered Content
Personalized information, such as the user's name, profile picture, and relevant account details, is displayed.	Yes No N/A
Clear Organization
Menu items are organized into logical groups or sections, such as Account, Settings, Help, Security, etc.	Yes No N/A
Clear and descriptive labels for each menu item ensure users understand their purpose.	Yes No N/A
Easy Navigation
The menu structure is kept simple, avoiding deep nesting of items to make it easy for users to find what they need.	Yes No N/A
Quick access is provided to important and frequently used features, such as account settings, notifications, and logout.	Yes No N/A
Interactive Elements
All menu items are easily tappable, with sufficient spacing to prevent accidental taps.	Yes No N/A
Visual feedback, such as highlighting or color changes, is provided when a menu item is selected to confirm user actions.	Yes No N/A
Important Information and Actions
Key profile information, such as the user’s name and avatar, is displayed at the top of the menu for easy identification.	Yes No N/A
Important action items such as Edit Profile, View Transactions, About Us, Language and Accessibility Options, Help & Support, Security and Privacy, and Logout are included.	Yes No N/A
Supporting Documentation
Links to help and support resources, such as FAQs, contact support, and user guides, are included.	Yes No N/A
An "About Us" section with information about the app, version number, and company details is provided.	Yes No N/A
Security and Privacy
Options for users to manage their privacy settings and control data sharing preferences are included.	Yes No N/A
Access to sensitive areas, such as account settings and payment information, requires authentication (e.g., password, biometrics).	Yes No N/A
Feedback and Updates
A mechanism for users to give feedback or report issues directly from the menu is provided.	Yes No N/A
Efficiency and Performance
The menu opens and functions smoothly without delays or lag.	Yes No N/A

Consistent Visual Hierarchy
Elements are arranged in order of importance to guide user attention effectively.	Yes No N/A
Hierarchy cues like size, color, and positioning are used to establish a clear visual flow on each screen.	Yes No N/A
Responsive Design Principles
Layouts adapt seamlessly across different screen sizes and orientations, ensuring a consistent experience.	Yes No N/A
Responsive grid systems are utilized to maintain consistency and alignment of elements across various devices.	Yes No N/A
Intuitive Navigation
Familiar navigation patterns, such as bottom navigation and side menus, are implemented for easy access to different sections of the app.	Yes No N/A
Intuitive gestures, like swipe and pinch-to-zoom, are incorporated to enhance user interaction and navigation efficiency	Yes No N/A
Typography and Readability
Legible fonts like Noto Sans are used for optimal readability across different devices and screen resolutions.	Yes No N/A
A clear typographic hierarchy is established with appropriate font sizes, weights, and spacing to improve content scanning and comprehension.	Yes No N/A
Visual Consistency and Branding
Consistent use of colors, typography, and visual elements that align with the app's brand guidelines is maintained throughout the design.	Yes No N/A
A design system is developed and adhered to, documenting UI components, patterns, and interactions to ensure visual consistency.	Yes No N/A
Space and Layout
Ample whitespace (negative space) is used to improve content legibility, reduce visual clutter, and create a balanced visual composition.	Yes No N/A
Content density is balanced by grouping related information and utilizing collapsible sections or accordions for detailed content.	Yes No N/A
Accessibility Considerations
Sufficient color contrast between text and background elements is ensured to meet accessibility standards (e.g., WCAG).	Yes No N/A
Interactive elements, like buttons and links, are designed with touch-friendly sizes and states, accommodating users with motor disabilities.	Yes No N/A
Visual Feedback and Affordance
Visual feedback, such as hover effects and animations, is provided to indicate interactive elements and user actions.	Yes No N/A
Elements are designed with clear visual cues that suggest their functionality, enhancing user understanding.	Yes No N/A
Image and Video Use
Multimedia elements are integrated judiciously to enhance content engagement and storytelling, ensuring they complement rather than overwhelm the interface.	Yes No N/A
Multimedia files are optimized for fast loading times and minimal impact on app performance, especially for users on mobile data.	Yes No N/A
Cross-Platform Considerations
UI elements and interactions are adapted to suit platform conventions (e.g., iOS vs. Android) while maintaining brand consistency.	Yes No N/A
Page layouts and visual designs are tested across multiple devices and operating systems to ensure a consistent user experience.	Yes No N/A
Performance Optimization
Images, icons, and other visual assets are optimized to minimize file size and improve app performance, especially for slower network connections.	Yes No N/A
Content loading is prioritized to ensure critical information appears promptly, enhancing user engagement and satisfaction.	Yes No N/A

Compliance Matrix

Trust & Credibility

Walkthrough Screens

Home Page

Side/Profile/Avatar Menu

Page Layout and Visual Design

Exploration Without Login

Login and Signup using National Single Sign-On

Search

Personalisation

Task Orientation

Navigation and Information Architecture

Lists, Filters, and Sorting

Forms and Data Entry Checklist

Banners & Graphics Checklist

Writing and Content Quality Checklist

Macro & Micro Interactions and Animations

Help, Feedback, and Error Tolerance Checklist

Government Service Integration Checklist

Offline Functionality Checklist

Data Visualizations and Infographics Checklist

Performance Optimization

Analytics

Need Support?

Need Support?

Need Support?

Accessible Content Preview
A significant portion of the app’s content is visible without requiring login, allowing users to explore and understand the product offerings.	Yes No N/A
Teaser content or previews of premium features are provided to encourage users to create an account or log in for full access.	Yes No N/A
Seamless Onboarding Experience
Users can explore the product without mandatory registration or login, promoting a frictionless onboarding experience.	Yes No N/A
A guest mode or demo mode is offered that provides limited access to features and content without requiring account creation.	Yes No N/A
Clear Navigation and Structure
Intuitive navigation paths are designed to guide users through available content sections and features easily.	Yes No N/A
Content Discovery Features
A search feature is included (if required) to allow users to find specific content or features easily without logging in.	Yes No N/A
Content is organized into categories or filters to help users refine their exploration based on their interests.	Yes No N/A
Personalization and Recommendations
Personalized content recommendations are offered based on user behavior or trends, even without user login (e.g., Location, Mostly Used, Top Services).	Yes No N/A
Limited Interactivity
Interactive features (e.g., applying, commenting) are limited for non-logged-in users to maintain simplicity and security.	Yes No N/A
Content sharing through external platforms or social media is enabled.	Yes No N/A
Performance Optimization
App performance is optimized to ensure fast loading times for content and features accessed without login.	Yes No N/A
Offline access to previously viewed content or cached information is provided where feasible.	Yes No N/A
Educational Resources
Guided tours or tooltips are offered to introduce key app features and functionalities during the exploration phase.	Yes No N/A
An accessible FAQ section or help center is included to address common user questions and support self-service exploration.	Yes No N/A
Conversion and Engagement
Users are prompted to create an account or log in when they attempt to access restricted features or content.	Yes No N/A
Incentives such as exclusive content or discounts are offered to encourage users to register or log in for enhanced benefits.	Yes No N/A

Integration with Meri pehchaan
Meri pehchaan API is integrated into your product to enable seamless single sign-on (SSO) capabilities.	Yes No N/A
Integration documentation is followed to ensure proper implementation and compliance with security standards.	Yes No N/A
User Experience
Meri pehchaan login and signup buttons are placed prominently on the login screen for easy access.	Yes No N/A
Official Meri pehchaan branding and logos are used to maintain consistency and user trust.	Yes No N/A
Security and Privacy
Authentication process adheres to the highest security standards to protect user data.	Yes No N/A
Data privacy policies are clearly communicated to users, detailing how their data will be used and protected.	Yes No N/A
User Consent
Explicit user consent is obtained before initiating the SSO process, with clear explanations of data access and usage.	Yes No N/A
Easy access is provided to the app’s privacy policy and terms of service during the login/signup process.	Yes No N/A
Error Handling and Feedback
Clear and user-friendly error messages are displayed for issues encountered during login or signup.	Yes No N/A
Guidance is offered for resolving common issues, such as incorrect credentials or connectivity problems.	Yes No N/A
Account Linking
Existing app accounts can be linked with Meri pehchaan credentials to streamline the login process.	Yes No N/A
A seamless transition is ensured for users linking their accounts, maintaining their data and preferences.	Yes No N/A
User Interface Design
The user interface is designed intuitively to simplify the login and signup process, minimizing steps required to authenticate.	Yes No N/A
The login/signup interface is responsive and functions well on different devices and screen sizes.	Yes No N/A
Accessibility
The Meri pehchaan login/signup interface is accessible to users with disabilities, supporting screen readers and other assistive technologies.	Yes No N/A
Keyboard navigation is supported for all interactive elements in the login/signup process.	Yes No N/A
Testing and Validation
Thorough testing of the Meri pehchaan integration is conducted to ensure proper functionality under various conditions.	Yes No N/A
User feedback is collected and incorporated to continuously improve the login/signup experience.	Yes No N/A
Continuous Improvement
Keep the integration up-to-date with the latest Meri pehchaan API updates and security patches.	Yes No N/A
Monitor the login/signup process for performance and reliability, addressing any issues promptly.	Yes No N/A
Branding and Customization
Your app’s branding is incorporated alongside Meri pehchaan branding to build trust and credibility.	Yes No N/A
Trust indicators, such as security badges and endorsements, are used to reassure users about the safety and legitimacy of the login process.	Yes No N/A

Positioning and Visibility
A search box is included if the product is large and requires exploration to help users easily find content.	Yes No N/A
The search bar is prominently placed, typically at the top of the screen, for easy access.	Yes No N/A
Placeholder Text
Placeholder text in the search bar guides users on what they can search for, such as “Search products, categories, or brands.”	Yes No N/A
The placeholder text is kept clear and concise, avoiding jargon.	Yes No N/A
Search Scope Indicators
Indicate if the search is global or local, with context-specific cues, like “Search within this list.”	Yes No N/A
Filters and Categories
Users can filter search results or select categories to refine their search.	Yes No N/A
Instant Feedback
Provide real-time search suggestions as users type to help them find content faster.	Yes No N/A
Result Relevance
Ensure search results are relevant and sorted by importance using algorithms.	Yes No N/A
Usability and Accessibility
Support multiple languages if the app has a global audience, ensuring accurate results.	Yes No N/A
Integrate voice search functionality for hands-free searching.	Yes No N/A
Loading and Performance
Ensure search results load quickly, with loading indicators to show processing.	Yes No N/A
Implement lazy loading for results not immediately visible to improve load times.	Yes No N/A
Design Consistency
Maintain consistency in the design and placement of search bars across the app.	Yes No N/A
Ensure the search bar aligns with the overall theme and branding of the app.	Yes No N/A

User-Centric Approach
Users are allowed to customize their product experience based on personal preferences such as language, theme, or content interests.	Yes No N/A
User data is used with consent to personalize content recommendations, notifications, and features tailored to individual preferences and behavior.	Yes No N/A
The collection of personal information adheres to government Data Protection and other relevant regulations.	Yes No N/A
Customizable Interface
Various theme options, such as light mode and dark mode, are provided to accommodate user preferences and enhance visual comfort.	Yes No N/A
Users can adjust font sizes, styles, and layout settings to optimize readability and usability according to individual needs.	Yes No N/A
Personalized Content Delivery
Algorithms or user input are used to suggest relevant content, products, or services based on user interests and past interactions.	Yes No N/A
Location-based services or content recommendations are offered to provide relevant information based on the user's geographic location.	Yes No N/A
Adaptive User Interfaces
Product interfaces adjust dynamically based on user context, such as time of day or device type, to optimize usability and relevance.	Yes No N/A
User behavior is analyzed to personalize UI elements, such as displaying frequently used features prominently for faster access.	Yes No N/A
Notification Personalization
Users can customize notification preferences, such as frequency and type, to receive relevant updates without overwhelming notifications.	Yes No N/A
Intelligent notification systems prioritize important messages and adapt based on user interactions and preferences.	Yes No N/A
Interactive Personalization
Interactive features, such as quizzes or surveys, are incorporated to gather user preferences and feedback for more personalized recommendations.	Yes No N/A
Performance Optimization
Personalized content and features are updated in real-time to reflect changes in user preferences or behaviors.	Yes No N/A
Ethical Considerations
Explicit user consent is obtained before personalizing experiences based on sensitive data or behavioral patterns.	Yes No N/A
Personalization is used responsibly to enhance user experience without manipulating user behavior or choices.	Yes No N/A

Minimize Distractions
Irrelevant and unnecessary information is avoided to keep the user focused.	Yes No N/A
Scripts, applets, movies, audio files, graphics, and images are not overused to prevent distraction.	Yes No N/A
Unnecessary registrations are avoided, and critical actions like purchases or subscriptions are made clear and distraction-free.	Yes No N/A
Optimize Workflow
The number of screens necessary for each task is minimized to streamline the user journey.	Yes No N/A
The number of clicks required for any action is reduced to enhance efficiency.	Yes No N/A
The workflow matches the natural sequence of tasks in the user's real-world processes.	Yes No N/A
Present Data Clearly
Graphs are displayed with access to actual data, such as numeric annotations on bar charts.	Yes No N/A
Automated actions like postcode lookup complement user input to reduce manual effort.	Yes No N/A
Users are allowed to compare items easily when necessary to aid decision-making.	Yes No N/A
Enhance User Efficiency
Important and frequently used features are positioned near the center of the page for quick access.	Yes No N/A
Users are not required to enter the same information repeatedly, saving time and effort.	Yes No N/A
All necessary steps for multi-step tasks are displayed, with progress feedback provided to keep users informed.	Yes No N/A
User-Friendly Navigation
Users do not need to remember information as they move between sections, supporting recognition over recall.	Yes No N/A
Easily understood metaphors and relevant cultural conventions for data formats are used to improve comprehension.	Yes No N/A
Buttons are used for commands and actions instead of hyperlinked text to clarify functionality.	Yes No N/A
Simplify Interaction
The internal workings of the software are hidden from the user to avoid confusion.	Yes No N/A
The application is designed to be easy to use for people with limited web and mobile experience.	Yes No N/A
Users are enabled to explore and experiment with options before making commitments, reducing the risk of errors.	Yes No N/A
Design for All Users
Common tasks are made easy for first-time users without requiring external assistance.	Yes No N/A
Crucial call-to-action buttons are prominently displayed on all pages and screens to guide users.	Yes No N/A
Users can resume actions from where they left off if they quit and return later, improving continuity.	Yes No N/A
User Control
Action buttons (such as "Submit") are manually invoked by the user, not automatically by the system, ensuring user control.	Yes No N/A
Sorting and filtering options are provided for pages with a lot of information to enhance usability.	Yes No N/A
Text and images on buttons or icons are relevant to the task, ensuring clarity of action.	Yes No N/A
Session Management
Users are prompted before automatically being logged off to avoid unintended interruptions.	Yes No N/A
Users are allowed to stop or skip unwanted features, such as Flash animations, to reduce frustration.	Yes No N/A
Reliability and Usability
The application is reliable, with all essential features functioning correctly and no broken links or errors.	Yes No N/A
The needs of both novice and expert users are catered to by offering detailed explanations and tours for beginners and shortcuts for advanced users.	Yes No N/A
Users are allowed to edit any information they provide, such as delivery addresses or account details, ensuring flexibility.	Yes No N/A

Navigation
Intuitive Structure
The navigation has a clear and logical hierarchy that allows users to easily understand the structure and find what they need.	Yes No N/A
Primary navigation elements (e.g., tabs, menu items) are easily accessible and clearly labeled.	Yes No N/A
Consistency
Consistent navigation patterns throughout the app are maintained to help users predict how to move between screens.	Yes No N/A
Key navigation elements (e.g., bottom navigation bar) are persistent across the main screens to provide a stable user experience.	Yes No N/A
Visibility and Accessibility
Navigation elements are placed in prominent locations, such as at the bottom or top of the screen, where users can easily reach them.	Yes No N/A
Navigation elements are large enough to be tapped easily and are accessible to users with disabilities.	Yes No N/A
Feedback and Interaction
Visual feedback (e.g., highlighting, color changes) is provided when navigation elements are tapped to confirm user actions.	Yes No N/A
Smooth transitions between screens are implemented to enhance the user experience and provide a sense of continuity.	Yes No N/A
Back Navigation
Users can easily navigate back to the previous screen using standard gestures or a back button.	Yes No N/A
Breadcrumbs or similar indicators are used to show the user's path and make navigation back to previous screens easier when the navigation has more than three steps.	Yes No N/A
Information Architecture
User-Centered Design
The app’s information architecture is structured based on user needs and behaviors, ensuring the most important content is easy to find.	Yes No N/A
User research and testing are conducted to understand how users expect to navigate the app and what information is most critical to them.	Yes No N/A
Logical Grouping
Related content and features are grouped logically to help users understand where to find specific information.	Yes No N/A
Clear and descriptive labels are used for categories and sections to make navigation intuitive.	Yes No N/A
Simplicity and Focus
The information architecture is kept as shallow as possible, avoiding deep hierarchies that can confuse users.	Yes No N/A
Primary actions and important content are highlighted on each screen, reducing the need for excessive navigation.	Yes No N/A
Consistency
A consistent structure is applied to similar sections and features, helping users develop a mental model of the app’s layout.	Yes No N/A
Standard navigation patterns and familiar design conventions are used to make the app easier to learn and use.	Yes No N/A
Flexibility
Multiple pathways to important content (e.g., navigation menu, search, shortcuts) are provided to accommodate different user preferences.	Yes No N/A
The information architecture adapts to different screen sizes and orientations, maintaining usability across all devices.	Yes No N/A
Feedback and Iteration
User feedback on the information architecture and navigation is continuously gathered to identify pain points and areas for improvement.	Yes No N/A
The information architecture is regularly updated and refined based on user feedback and changing needs.	Yes No N/A

Lists
Clarity and Simplicity
List items are designed with a clear and logical structure, allowing users to quickly scan and find information.	Yes No N/A
Information in each list item is kept concise and relevant, avoiding clutter and enhancing readability.	Yes No N/A
Visual Design
All list items use consistent styling, including fonts, colors, and spacing, for a uniform look and feel.	Yes No N/A
Visual separators or dividers are used between list items to enhance readability and distinguish between items.	Yes No N/A
Usability and Interaction
List items are easily tappable with sufficient spacing, preventing accidental taps and improving touch accuracy.	Yes No N/A
Visual feedback (e.g., highlighting or color changes) is provided when a list item is tapped or selected, enhancing interactivity.	Yes No N/A
Load Performance
Efficient loading techniques, like lazy loading or infinite scroll, are implemented to handle large lists without performance issues.	Yes No N/A
Loading indicators (e.g., spinners or progress bars) are used to inform users when additional content is being loaded.	Yes No N/A
Accessibility
List items are accessible to screen readers with appropriate labeling and focus management.	Yes No N/A
Keyboard navigation is enabled for list items, accommodating users who rely on external keyboards or accessibility tools.	Yes No N/A
Filter
Visibility and Accessibility
Filters are positioned in a prominent and easily accessible location, such as at the top of the list or in a fixed menu.	Yes No N/A
Collapsible sections for filters are used to save screen space and keep the interface clean, depending on the amount of information present.	Yes No N/A
User-Friendly Design
Filters have clear and descriptive labels, avoiding jargon to ensure users understand their choices.	Yes No N/A
Users can select multiple filter options when applicable, providing flexibility and better control over the results.	Yes No N/A
Real-Time Feedback
Filters are applied in real-time or with a clear action button (e.g., “Apply Filters”) to minimize waiting time.	Yes No N/A
Visual confirmation of active filters is provided, such as highlighting selected filters or displaying a count of active filters.	Yes No N/A
Reset and Clear
A clear option to reset or clear all filters is included, allowing users to start fresh easily.	Yes No N/A
An undo option for the last filter change is offered to improve user control and satisfaction.	Yes No N/A
Customization and Save
Users can save their filter preferences for future use, offering convenience and a personalized experience.	Yes No N/A
Users can create and save custom filters based on their specific needs and preferences.	Yes No N/A
Sorting
Intuitive Options
Sorting options are provided based on relevant criteria, such as date, popularity, price, or alphabetical order.	Yes No N/A
A logical default sorting order is set that makes sense for the majority of users.	Yes No N/A
User Control
Users can toggle between ascending and descending order for each sorting criterion.	Yes No N/A
Combination sorting (e.g., sort by price and then by rating) is enabled if applicable.	Yes No N/A
Visual Indicators
Clear icons or indicators (e.g., arrows) are used to show the current sorting order.	Yes No N/A
The active sorting option is highlighted to provide visual feedback to the user.	Yes No N/A
Performance
Sorting operations are performed efficiently, even with large datasets, to avoid delays.	Yes No N/A
Feedback (e.g., loading spinner) is provided during sorting operations to keep users informed of ongoing processes.	Yes No N/A
Accessibility
Sorting options are properly labeled for screen readers, providing a seamless experience for visually impaired users.	Yes No N/A

Form Design Principles
Forms are concise, including only essential fields relevant to the user task or data entry process.	Yes No N/A
Steppers or multi-step navigation are used to break down longer forms into manageable sections, revealing additional fields progressively.	Yes No N/A
Input Fields and Labels
Labels are positioned prominently above or beside input fields, clearly indicating the type of information required.	Yes No N/A
Appropriate input types (e.g., text, number, date picker) optimized for mobile devices are used to streamline data entry and minimize user effort.	Yes No N/A
Steppers for Long Forms
Longer forms are divided into logical steps or stages using steppers to guide users systematically through each section.	Yes No N/A
Visual indicators (e.g., numbered steps, progress bars) are provided to communicate the user's current position and overall progress within the form.	Yes No N/A
Validation and Error Handling
Real-time validation is implemented to provide immediate feedback on input errors, allowing users to correct mistakes promptly.	Yes No N/A
Concise error messages are displayed near the relevant fields, explaining how to resolve issues effectively without disrupting the data entry flow.	Yes No N/A
Mobile-Friendly Interactions
Input fields and interactive elements (e.g., buttons, checkboxes) are optimized for touch interactions, ensuring they are adequately sized and spaced.	Yes No N/A
Common mobile gestures (e.g., swipe, pinch-to-zoom) are supported to enhance usability and streamline user interaction across different devices.	Yes No N/A
Autofill and Suggestions
Autofill features are enabled where applicable to expedite data entry and enhance user convenience, especially for repetitive or predictable information (e.g., SIM Selection, OTP Autofill).	Yes No N/A
Intelligent suggestions or predictive text are provided based on user input to accelerate form completion and reduce manual effort.	Yes No N/A
Accessibility Considerations
Forms are designed with accessibility in mind, including descriptive field labels and sufficient color contrast to support users with visual impairments.	Yes No N/A
All form elements are accessible via keyboard navigation for users who rely on assistive technologies.	Yes No N/A

Purpose and Relevance
Each banner or graphic serves a clear purpose, such as promoting a product, providing information, or guiding user actions.	Yes No N/A
Banners and graphics are relevant to the content or context of the app section they appear in.	Yes No N/A
Design and Aesthetics
Banners and graphics maintain consistency with the app’s branding, including colors, fonts, and overall style.	Yes No N/A
High-resolution images and graphics are used to ensure clarity and professionalism.	Yes No N/A
Designs are visually appealing, attracting attention without being overwhelming.	Yes No N/A
Placement and Size
Banners and graphics are positioned in prominent locations where they are easily visible but do not obstruct core functionalities.	Yes No N/A
Banners and graphics are appropriately sized for different screen sizes and resolutions, maintaining readability and usability.	Yes No N/A
Call to Action (CTA)
Banners include clear and compelling calls to action, guiding users on what to do next (e.g., “Apply,” “Learn More”).	Yes No N/A
The CTA is prominently displayed and stands out from the rest of the banner content.	Yes No N/A
Interactivity
Banners and graphics are interactive where applicable, allowing users to tap for more information or to perform an action.	Yes No N/A
Interactive elements respond quickly to user input, providing a seamless experience.	Yes No N/A
Animation and Transitions
Animations and transitions are used sparingly and subtly to draw attention without being distracting.	Yes No N/A
Animations do not negatively impact the app’s performance or battery life.	Yes No N/A
Content Balance
Text on banners is concise and to the point, using compelling visuals to convey the message.	Yes No N/A
Text is large enough to read comfortably on all screen sizes and contrasts well with the background.	Yes No N/A
Accessibility
Alternative text is provided for images and graphics to support screen readers and improve accessibility.	Yes No N/A
High-contrast colors are used to ensure readability for users with visual impairments.	Yes No N/A
Frequency and Rotation
Users are not overwhelmed with too many banners or graphics at once. A rotating carousel is used if multiple banners are needed.	Yes No N/A
Banners and graphics are updated regularly to keep content fresh and relevant.	Yes No N/A
Localization
Banners and graphics are localized for different regions, considering language and cultural differences.	Yes No N/A
Content is tailored to be contextually relevant to the user’s location or preferences.	Yes No N/A
Loading and Performance
Images and graphics are optimized for fast loading times without compromising quality.	Yes No N/A
Lazy loading is implemented for images that are not immediately visible to improve initial load times.	Yes No N/A
Notifications and Alerts
Banner notifications and alerts are non-intrusive and can be easily dismissed by users.	Yes No N/A
Messaging in alert banners is clear and concise, quickly conveying important information.	Yes No N/A

Clarity and Conciseness
Simple and direct language is used to ensure that content is easy to understand, especially on smaller screens.	Yes No N/A
Sentences and paragraphs are kept brief to maintain user engagement and facilitate quick comprehension.	Yes No N/A
User-Centered Approach
Content is tailored to the app's target audience, considering their language proficiency, cultural background, and preferences.	Yes No N/A
Content aligns with user needs and expectations, providing relevant information that adds value to their experience.	Yes No N/A
Brand Voice and Tone
A consistent brand voice is maintained across all content, reflecting the app's personality and values.	Yes No N/A
The tone of voice is adjusted based on the context and purpose of the content (e.g., formal for legal notices, friendly for user interactions).	Yes No N/A
Information Hierarchy
Content is organized hierarchically with clear headings, subheadings, and bullet points to facilitate scanning and navigation.	Yes No N/A
Important information is highlighted prominently, ensuring that critical details stand out for users.	Yes No N/A
Grammar and Mechanics
Grammatical correctness is ensured in all written content to enhance professionalism and credibility.	Yes No N/A
Content is reviewed for spelling errors, typos, and punctuation mistakes before publication to maintain quality standards.	Yes No N/A
Visual and Textual Balance
Visuals (e.g., icons, images) are used alongside text to enhance understanding and engagement, especially in instructional or explanatory content.	Yes No N/A
Dense blocks of text are avoided; content is broken into smaller paragraphs, and whitespace is utilized for readability.	Yes No N/A
Contextual Guidance
Clear instructions and guidance are provided within the app to help users navigate features and functionalities effectively.	Yes No N/A
Accessible help sections or FAQs are included to address common user queries and support self-service information retrieval.	Yes No N/A
Accessibility Considerations
Accessibility guidelines (e.g., WCAG) are adhered to, ensuring content is accessible to users with disabilities, including screen reader compatibility and text resizing capabilities.	Yes No N/A
Descriptive alternative text is provided for images and non-text content to accommodate users who rely on assistive technologies.	Yes No N/A
Content Updates and Maintenance
Content is kept up-to-date with accurate information, reflecting changes in app features, policies, or external factors.	Yes No N/A
User feedback and analytics are incorporated to refine content quality and relevance over time, addressing user needs and preferences.	Yes No N/A
Performance Optimization
Content delivery is optimized to minimize loading times and improve overall app performance, particularly for users with slower network connections.	Yes No N/A

Micro Interactions
Button States
Buttons provide visual feedback (hover, active, disabled states) to indicate their status and improve user interaction.	Yes No N/A
Subtle animations are used for button clicks to provide a responsive feel.	Yes No N/A
Input Field Interactions
Form fields are highlighted when in focus to guide the user.	Yes No N/A
Real-time validation and clear error messages are provided for incorrect entries.	Yes No N/A
Informative placeholder text is used to guide users on the expected input.	Yes No N/A
Tooltips and Help Icons
Tooltips appear on hover or tap to provide additional information without cluttering the interface.	Yes No N/A
Tooltip text is kept concise and relevant to the task at hand.	Yes No N/A
Loading Indicators
Progress bars or spinners are used to indicate ongoing processes, reducing user frustration during wait times.	Yes No N/A
Skeleton loading screens are implemented for content-heavy pages to give users a visual cue that content is being loaded and to improve perceived performance.	Yes No N/A
If the process takes longer, textual updates are provided to keep users informed.	Yes No N/A
Notifications and Alerts
Notifications are noticeable but not intrusive, appearing in a consistent location.	Yes No N/A
Relevant actions are included within notifications for quick user response.	Yes No N/A
Interactive Feedback
Confirmation messages are provided for actions like form submissions or setting changes.	Yes No N/A
Users are allowed to undo recent actions to improve error tolerance.	Yes No N/A
Macro Interactions
Navigation Flow
A clear and logical navigation structure is designed to be easy to follow.	Yes No N/A
Consistency in navigation elements is maintained across the website or app to avoid confusion.	Yes No N/A
Breadcrumbs are used to help users understand their location within the site hierarchy.	Yes No N/A
User Onboarding
Step-by-step onboarding guides are provided for new users to familiarize them with the website or app.	Yes No N/A
Interactive tutorials are used to demonstrate key features and functionalities.	Yes No N/A
Page Transitions
Smooth and fast page transitions are ensured to maintain user engagement.	Yes No N/A
Consistent animations are used to create a cohesive user experience.	Yes No N/A
Form Submission
Multi-step processes with a progress indicator are used for long forms to make them more manageable.	Yes No N/A
Content Loading
Lazy loading is implemented for content-heavy pages to improve performance and user experience.	Yes No N/A
Essential content is preloaded to ensure quick access for users.	Yes No N/A
Interactive Elements
Expandable sections or accordions are used for secondary information, keeping the primary content clean and focused.	Yes No N/A
Interactive maps are incorporated for location-based services or information.	Yes No N/A
User Feedback Mechanisms
Surveys and polls are used to gather user feedback on their experience and areas for improvement.	Yes No N/A
Easy access to feedback forms is provided to report issues or suggest enhancements.	Yes No N/A
Accessibility Considerations
All interactive elements are accessible via keyboard navigation.	Yes No N/A
ARIA landmarks and roles are implemented to enhance compatibility with screen readers.	Yes No N/A

Comprehensive Help System
A dedicated help center is included within the app, offering FAQs, tutorials, and a knowledge base.	Yes No N/A
Context-sensitive help is provided, offering relevant information based on the user’s current activity or screen.	Yes No N/A
A searchable database is implemented where users can quickly find answers to their queries.	Yes No N/A
User Feedback Mechanisms
Easy-to-access feedback forms are included, allowing users to report issues, suggest features, or provide general comments.	Yes No N/A
Short surveys or polls are used to gather user opinions on specific aspects of the app.	Yes No N/A
Options are provided for users to contact customer support directly via email, chat, or phone for more complex issues.	Yes No N/A
Error Prevention and Handling
Real-time validation is implemented for data entry fields to prevent errors before they occur.	Yes No N/A
Clear and concise error messages are displayed, explaining what went wrong and how the user can fix it.	Yes No N/A
Users are allowed to undo actions or revert to a previous state to correct mistakes without severe consequences.	Yes No N/A
User Guidance and Onboarding
Interactive tutorials or guided walkthroughs are provided for new users to help them understand key features and functionalities.	Yes No N/A
Tooltips and hints are used to guide users through complex processes or unfamiliar features.	Yes No N/A
Progress indicators are shown for multi-step processes, keeping users informed about their progress and what steps remain.	Yes No N/A
Feedback Acknowledgement and Follow-Up
Receipt of user feedback is acknowledged immediately, reassuring users that their input is valued.	Yes No N/A
Users are kept informed about the status of their feedback or reported issues, especially if it involves bug fixes or feature requests.	Yes No N/A
Follow-up communication is provided to users when their feedback has led to changes or improvements in the app.	Yes No N/A
Error Recovery and Tolerance
Auto-save features are implemented to prevent data loss in case of app crashes or unexpected shutdowns.	Yes No N/A
Easy recovery options are provided for users to restore lost data or continue interrupted tasks.	Yes No N/A
The app continues to function at a basic level even if certain features fail or encounter errors.	Yes No N/A
User Empowerment
Self-service tools like a knowledge base are provided to empower users to resolve common issues independently.	Yes No N/A
Users are educated on best practices for using the app through tips, articles, and video tutorials	Yes No N/A
Accessibility in Help and Feedback
All help and feedback features are accessible to users with disabilities, adhering to accessibility standards (e.g., WCAG).	Yes No N/A
Help and feedback resources are offered in multiple languages to cater to a diverse user base.	Yes No N/A
Performance Monitoring and Reporting
Error reporting tools are integrated to automatically capture and report app crashes or errors.	Yes No N/A
Analytics are used to monitor user interactions with help and feedback features, identifying areas for improvement.	Yes No N/A
Users are allowed to report bugs or issues directly within the app, simplifying the error reporting process.	Yes No N/A

Identifying Relevant Services
Relevant government services like DigiLocker, myScheme, Bhashini, and Service APIs are identified based on your product’s objectives and user needs.	Yes No N/A
Clear use cases are defined for each integrated service, ensuring they add value to the app and enhance user experience.	Yes No N/A
API Integration
Official API documentation for each government service is followed meticulously, adhering to integration guidelines and best practices.	Yes No N/A
Security and Compliance
All data exchanged with government services is encrypted and complies with relevant data protection regulations.	Yes No N/A
Explicit user consent is obtained before accessing or sharing their data with integrated services, with a clear explanation of the purpose and benefits.	Yes No N/A
User Interface and Experience
The user interface is designed to seamlessly incorporate features from integrated services, maintaining a consistent look and feel.	Yes No N/A
Navigation elements for accessing integrated services are intuitive and consistent with the overall product design.	Yes No N/A
Onboarding materials, including step-by-step guides or tutorials, are provided to educate users on the benefits and usage of integrated services.	Yes No N/A
Accessibility and Localization
Bhashini is leveraged to offer multilingual support, making the app accessible to users in different languages.	Yes No N/A
Integrated services comply with accessibility standards (e.g., WCAG), ensuring support for users with disabilities.	Yes No N/A
Transparency and Trust
The role and benefits of each integrated service are clearly communicated to users, including how their data will be used and protected.	Yes No N/A
Users are informed about updates or changes to integrated services, including new features, security updates, and maintenance schedules.	Yes No N/A
Support and Documentation
Comprehensive help resources and documentation are provided for integrated services, assisting users with common issues and questions.	Yes No N/A
Scalability and Future Integration
The product architecture is designed to support the addition of new services and scalability as user demand grows.	Yes No N/A
Plans are in place for future integrations, staying updated with emerging government services and APIs to expand the product’s functionality over time.	Yes No N/A

Identify Core Offline Features
Core features and functionalities essential for offline access, such as viewing previously loaded content, filling out forms, and saving drafts, are identified.	Yes No N/A
User needs and scenarios where offline access is critical, particularly for users in areas with poor internet connectivity, are understood and addressed.	Yes No N/A
Data Synchronization
Automatic synchronization is implemented to ensure that data is synced seamlessly when the device regains internet connectivity, maintaining data integrity and preventing duplication.	Yes No N/A
A manual sync option is provided, allowing users to refresh data on demand when they have internet access.	Yes No N/A
User Notifications and Alerts
Users are informed about their current connectivity status (online or offline) through clear indicators.	Yes No N/A
Users receive notifications when data synchronization is complete or if there are any issues with syncing data.	Yes No N/A
Seamless User Experience
The user interface remains consistent whether the product is online or offline, minimizing disruptions to the user experience.	Yes No N/A
Meaningful fallback content, such as cached data or placeholders, is provided when the app is offline, ensuring users can still navigate and use the app.	Yes No N/A
Error Handling and Feedback
Clear and helpful error messages are displayed when users attempt actions that require internet connectivity while offline.	Yes No N/A
A retry mechanism is implemented for failed operations once the connection is restored, requiring minimal user intervention.	Yes No N/A
Testing and Validation
The app is thoroughly tested in both online and offline modes to identify and resolve any issues related to offline functionality.	Yes No N/A
Documentation and Support
Clear documentation within the product explains how to use offline features, including steps to manually sync data and troubleshoot common issues.	Yes No N/A
Support channels are available for users to report issues or seek help related to offline functionality.	Yes No N/A

General Principles
Each data visualization conveys a clear and specific message, avoiding clutter and unnecessary elements.	Yes No N/A
Simple and straightforward design elements are used to prevent overwhelming users.	Yes No N/A
Accessibility
Text alternatives for charts and graphs are provided to ensure accessibility for users with visual impairments.	Yes No N/A
High-contrast colors are used to make data points and labels easy to distinguish.	Yes No N/A
Data visualizations are made compatible with screen readers by using appropriate ARIA labels and descriptions.	Yes No N/A
Consistency
A consistent color scheme and font style are applied across all visualizations to maintain a uniform look and feel.	Yes No N/A
Consistent scales, legends, and labels are applied across similar types of visualizations to facilitate easy data comparison.	Yes No N/A
Interactivity
IInteractive elements, such as tooltips, hover effects, and clickable areas, are included to allow users to explore the data in more detail.	Yes No N/A
Visualizations are responsive and adapt well to different screen sizes and devices.	Yes No N/A
Context and Interpretation
Descriptive titles and labels are used to provide context for the data being presented.	Yes No N/A
Explanatory text or captions are included to help users interpret the data accurately.	Yes No N/A

Efficient Loading
You have minimized HTTP requests by combining files using tools like webpack or Gulp to bundle CSS and JavaScript files.	Yes No N/A
The system implements lazy loading for images, videos, and other large assets to improve initial load times.	Yes No N/A
JavaScript files are loaded asynchronously to prevent blocking the rendering of page content.	Yes No N/A
Image Optimization
Responsive images techniques such as “srcset” are used to serve different image sizes based on the user's device.	Yes No N/A
Images are compressed using tools like TinyPNG or ImageOptim to reduce file sizes without compromising quality.	Yes No N/A
Next-gen image formats like WebP are used for better compression and quality.	Yes No N/A
Caching Strategies
The system sets appropriate caching headers to leverage browser caching for static assets.	Yes No N/A
A CDN is used to distribute static content across multiple servers, reducing latency and improving load times.	Yes No N/A
Code Optimization
CSS, JavaScript, and HTML files are minified to reduce file sizes and improve load times.	Yes No N/A
Unused CSS and JavaScript are removed using tools like PurifyCSS to decrease file sizes.	Yes No N/A
Critical CSS is inlined to render content above the fold faster, and non-critical CSS is deferred.	Yes No N/A
Database Optimization
Database queries are optimized to reduce load times and improve performance.	Yes No N/A
Appropriate indexing is used to speed up query performance.	Yes No N/A
Query caching is implemented to reduce the load on the database server.	Yes No N/A
Server-Side Optimization
HTTP/2 is enabled to improve performance through multiplexing, header compression, and server push.	Yes No N/A
Gzip or Brotli compression is used to reduce the size of transmitted files.	Yes No N/A
Load balancing is implemented to distribute traffic across multiple servers, ensuring reliability and faster load times.	Yes No N/A
Mobile Optimization
The website or app is fully responsive and provides a seamless experience across different devices and screen sizes.	Yes No N/A
Touch interactions are optimized for mobile users by using appropriate touch targets and gestures.	Yes No N/A
Progressive Web Apps (PWAs)
The system implements Service Workers to enable offline access and improve load times for repeat visits.	Yes No N/A
The App Shell model is used to load critical resources quickly and provide a native-like experience.	Yes No N/A
Performance Monitoring
Real-time monitoring tools like Google Analytics, Firebase, or Microsoft Clarity are used to monitor real-time performance and identify bottlenecks.	Yes No N/A
User feedback on performance issues is collected and used to guide optimization efforts.	Yes No N/A
Error Monitoring
Error logging tools like Sentry or LogRocket are implemented to track and resolve errors in real-time.	Yes No N/A
Crash reporting tools are used to identify and fix issues that cause crashes or instability in apps.	Yes No N/A
Content Delivery
The system uses the tag to preload key resources and improve page load times.	Yes No N/A
Critical content is prioritized and loaded first, while secondary content can be loaded asynchronously.	Yes No N/A
User Experience
Animations are smooth and do not cause jank or performance issues.	Yes No N/A
Feedback mechanisms are provided to let users know when actions are being processed, reducing perceived wait times.	Yes No N/A

Define Analytics Objectives
The system has clear goals established for analytics (e.g., user behavior tracking, feature usage, user engagement, app performance).	Yes No N/A
The system has identified key performance indicators (KPIs) relevant to the app’s objectives (e.g., active users, session duration, retention rates).	Yes No N/A
Select Appropriate Analytics Tools
You have added a tool for comprehensive app analytics, providing insights into user behavior, demographics, and engagement.	Yes No N/A
You have implemented any Analytics tool for deep integration for tracking user interactions and app performance.	Yes No N/A
You have added a tool to visualize user interactions through heatmaps and session recordings, helping identify UX issues.	Yes No N/A
Data Collection Strategy
The system has pre-defined and implemented tracking for key events that represent significant user actions (e.g., button clicks, form submissions).	Yes No N/A
The system segments users based on demographics, behavior, and usage patterns to gain deeper insights.	Yes No N/A
Privacy and Compliance
The system ensures compliance with data privacy regulations (e.g., GDPR, CCPA) by obtaining user consent for data collection.	Yes No N/A
The system anonymizes user data to protect privacy and maintain trust while still gathering useful insights.	Yes No N/A
You have clearly communicated your data collection practices and privacy policy to users within the app.	Yes No N/A
Real-Time Processing
The system utilizes real-time analytics to monitor immediate user interactions and app performance, allowing for quick response to issues.	Yes No N/A
Performance and Error Monitoring
You have integrated crash reporting tools (e.g., Firebase Crashlytics) to track and analyze app crashes and performance issues.	Yes No N/A
The system analyzes user flows to identify drop-offs and optimize the user journey, enhancing overall app performance.	Yes No N/A
Dashboard and Reporting
You have created custom dashboards to visualize key metrics and KPIs, making it easier to monitor and analyze data.	Yes No N/A
You generate regular reports (e.g., weekly, monthly) to review performance trends and make informed decisions.	Yes No N/A
Actionable Insights
The system focuses on interpreting data to derive actionable insights that can drive improvements in app design, features, and user experience.	Yes No N/A
You conduct A/B testing to experiment with different features or designs and measure their impact on user behavior and engagement.	Yes No N/A
Training and Expertise
You ensure that your team is well-trained in using analytics tools and interpreting data to derive meaningful insights.	Yes No N/A
You have considered consulting with analytics experts to optimize your data collection and analysis strategies.	Yes No N/A