Government of India 
Ministry of Electronics and Information Technology
National Workshop on Powering Transformation through
UI/UX for Digital Governance
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About the Workshop
The digital landscape was rapidly evolving. Users expected seamless and intuitive interactions across all platforms and touchpoints. To keep pace, service providers needed to prioritize User Experience (UX) and User Interface (UI) design. In that digital landscape, where competition was fierce and user expectations were constantly evolving, a strong user focus was no longer a competitive advantage but an essential ingredient for a provider’s success. Keeping in view of the importance of UI/UX, a one-day National workshop was conducted "Powering Transformation through UI/UX for Digital Governance" was scheduled.
The workshop brought together stakeholders from Government, Industry, Designers, Developers and other related Practitioners to discuss the practices and challenges in establishing effective UX/UI for public-facing digital services
Panel Discussions
The workshop brought together stakeholders from Government, Industry, Designers, Developers and other related Practitioners to discuss the practices and challenges in establishing effective UX/UI for public-facing digital services.
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inaugural ceremony
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Panel 1 Best UX Practices
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Panel 2 Role of UX/UI in Citizen Engagement with the Government
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Panel 3 Tools & Techniques for UX/UI practices
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Panel 4 Aspirations and Experiences of the Citizens in the Social Domain
Programme Agenda
| 9:30 AM – 10:00 AM | Registration | |
| 10:00 AM – 10:05 AM |
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Dignitaries on the Dais |
| 10:05 AM – 10:10 AM |
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Shri Sanket Bhondve Joint Secretary (Digi Gov), MeitY |
| 10:20 AM – 10:30 AM |
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Ms. Debjani Ghosh President NASSCOM |
| 10:30 AM – 10:40 AM |
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Shri Rajesh Singh JS & Financial Advisor MeitY |
| 10:40 AM – 10:45 AM |
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Officials of MEA MeitY and CSC |
| Felicitation of Participants | ||
| 10:45 AM – 11:00 AM |
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Shri Amit Agrawal CEO UIDAI & DG NIC |
| 11:00 AM – 11:05 AM |
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Shri J.L. Gupta Director, NeGD |
| 11:05 AM – 11:25 AM : Tea Break (Pre-function Area) | ||
| 11:25 AM – 12:25 PM |
Panel Discussion - 1 |
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Best UX Practices |
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| Moderator- Partner Deloitte | Shri NSN Murty | |
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Shri T Ravikiran, IFS | |
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Shri Rahul Kunwar | |
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Shri Praval Singh | |
| 12:25 PM – 1:25 PM |
Panel Discussion-2 |
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Role of UX/UI in Citizen Engagement with the Government |
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| Moderator -Additional Secretary, MeitY | Shri Abhishek Singh | |
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Shri Prateek Maheshwari | |
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Shri Niyam Bhushan | |
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Shri Robin Dhanwani | |
| 1:25 PM – 2:10 PM : Luncheon - Regency Hall, Lower Lobby | ||
| 2:10 PM – 3:10 PM |
Panel Discussion-3 |
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Tools & Techniques for UX/UI practices |
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| Moderator –Partner PwC | Shri Santosh Misra | |
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Shri Ajay Dutta | |
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Shri Thomas Grey Manih | |
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Shri Arun Fernandez | |
| 3:10 PM – 3:30 PM : Tea Break (Pre-function Area) | ||
| 3:30 PM – 4:30 PM |
Panel Discussion-4 |
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Aspirations and Experiences of the Citizens in the Social Domain |
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| Moderator- Representative from Google | Shri Pradeep Joseph | |
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Shri Rajeev Ranjan Prasad | |
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Shri Debabrata Nayak | |
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Ms. Vallari Gaikwad & Shri Neerav Bajpai | |
| 4:30 PM – 4:50 PM |
Transformation of Gamification to boost User Engagement through UI/UX improvisation |
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Ms. Priyanka Kodikal | |
| 4:50 PM – 5:10 PM |
Presentation by NeGD on UI/UX 4G |
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| 5:10 PM – 5:20 PM |
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Dr. Kshitij Kushagra |
| 5:50 PM onwards : High Tea (Pre-function Area) |
Speakers
The esteemed speakers at the National Workshop, comprising both government officials and industry experts, emphasized the critical role of UI/UX in enhancing citizen engagement with government services.
They highlighted the necessity of simplicity, personalization, and continuous improvement, drawing on successful private sector practices and addressing the unique challenges of the public sector. The session concluded with a call for better collaboration, higher standards and a unified design approach across all government platforms.
