The workshop featured expert-led sessions on user experience, service design, design thinking, UX research, AI-assisted user journeys, UX audits, and the UX4G Design System, highlighting practical approaches to building accessible, inclusive, and citizen-centric digital services.
Through interactive discussions, live demonstrations, real-world case studies, and inspiring participant testimonials, the workshop reinforced the importance of designled governance and empowered attendees with the knowledge and tools to create better digital experiences for everyone.
